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B-Crystal
Information Governance

Requests, complaints and compliance — under control.

B-Crystal manages information requests, official enquiries, complaints and feedback — with risk and data registers to help you comply with GDPR, ISO 27001 and more.

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Requests (FOI, EIR, SAR)

Log, clock and respond to every request type on time.

Official enquiries

Handle ICO and ombudsman enquiries with full history.

Complaints & feedback

Triage complaints, compliments, comments and feedback.

What you get

Key features.

Everything below is part of the B-Crystal offering on G-Cloud.

FOI, EIR & SAR requestsManage every information request type with deadline clocks.
ICO & ombudsman enquiriesTrack official enquiries end to end.
Risk management moduleA built-in risk register alongside requests.
Data registersMaintain the registers GDPR and ISO 27001 expect.
Full disaster recoveryRecovery Point Objective of 1 hour, Recovery Time Objective of 4 hours — shortened to minutes on request.
PSN-compliantMeets PSN and industry standards for accessibility, privacy, security and resilience.
Information Governance

Compliant with GDPR, ISO 27001 and more.

B-Crystal brings requests, complaints, risk and data registers together — so you stay on top of statutory deadlines and demonstrate compliance with confidence.

  • FOI, EIR, SAR & official enquiries
  • Complaints, compliments, comments & feedback
  • Risk management module & data registers
  • Full audit trail & reporting
app.bondap.com/b-crystal
B-Crystal analytics interface
One platform

Part of the Bondap suite.

Adopt B-Crystal on its own, or run it alongside the rest of the Bondap product family on one accredited platform.

B-SAFEGRC & safety suite
B-CrystalInformation governance
LALAWLegal & claims
CenturiesBurial & bereavement
Bondap ERPBusiness management
Security & assurance

Built to public-sector standards.

Hosted in UK or EEA Tier 3 data centres, independently assured, with a clean exit whenever you need it.

G-Cloud 14 ISO 27001 ISO 9001 Cyber Essentials Plus CSA STAR NCSC 14 Cloud Security Principles PSN-ready GDPR

See B-Crystal in action.

A 30-minute walkthrough tailored to your team — or find Bondap on the Digital Marketplace.

Book a demo → Buy on G-Cloud